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Integrations Support Representative

Publiée le 14.10.2021

Entreprise

Site Internet : http://wave.com
Secteur d´activité :
Banque, assurance, finances
Offres d´emploi : Voir toutes nos annonces
Our missionWe're making Africa the first cashless continent. In 2017, nearly 60% of adults in sub-Saharan Africa had no bank account. That&... lire la suite

Détails de l'annonce

Poste proposé : Integrations Support Representative

Our mission
 

We're making Africa the first cashless continent.

 

In 2017, nearly 60% of adults in sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d'Ivoire. Now, we're enabling millions of users and growing fast. Our goal is to make Africa the first cashless continent. And that's where you come in....

How you'll help us achieve it

The integration team's mission is to integrate all the Bill pay our users want as soon as possible in the apps (Customer, agent, business) and maintain them. In detail, we should keep payments as reliable/available as possible, make sure that our business accounts are funded, and that we are building a good relationship with our partners.

We're looking for someone based in Mali who is resourceful, determined, tenacious, diligent, excited about getting things done. You'll be responsible for handling our operations. 

 

Your mission will be:

  • Making daily reconciliations
  • Assisting support team for Bill pays and other integration products
  • Working on flexible hours, on weekends, evenings, and statutory holidays if required
  • Working closely with BizDev and engineers
  • Debugging, interpret and analyze Errors
  • Escalating to engineers / Partners
  • Contacting partners when we're facing downtime
  • Processing Telco invoices
  • Writing daily notes about activities
  • Helping to perform our activity
  • Owning action plan.
Profil recherché pour le poste : Integrations Support Representative

Requirements

  • Fluency in French, English, and Bambara
  • At least two year's experience in a comparable position (Customer Service, Back Office)
  • Associate degree
  • Have teamwork spirit
  • Self-motivating with a focus on self-improvement

 

Key details

  • Location: Bamako

 

You might be a good fit if you

 

  • Speak English
  • Know SQL
  • Love solving problems for our awesome customers
  • Take initiatives
  • Are autonomous
  • Worked in a Bank / Financial institute / Telcos.
Critères de l'annonce pour le poste : Integrations Support Representative
Métier :
Commercial, vente
Secteur d´activité :
Banque, assurance, finances
Type de contrat :
CDI
Région :
Bamako
Ville : Bamako
Niveau d'expérience :
Expérience entre 2 ans et 5 ans
Niveau d'études :
Bac+3
Langues exigées :
anglaiscourant
Nombre de poste(s) : 1

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